Terms

Expectations of Agent/Owner:
Agents and property-owners are expected to have the property cleaned and staged to their preference prior to our arrival. If the property is not ready to be photographed you should make every effort to reschedule 24-hours before the shoot. As we might move things to ensure we get the best shot possible, HomeView Media is not responsible for staging, cleaning, decluttering, or landscaping.If there is heavy cleaning and/or staging required by our photographers there will be a "cleaning & staging fee" added and there is by no means an obligation by the photographer to do these actions. Please view our Preparation CheckList to ensure your property is in its best state.

Cancellation & Rescheduling Policy:
By scheduling a service with us you affirm that the property is ready for photos/videos to be taken. You also understand that we charge a $50 service fee when we must return to a property in which it is not our fault. This includes, but is not limited to: property not ready, staging incomplete, construction, agent/owner not home, no key in the lockbox, etc. This does include partial photo shoots where the exterior may not be ready or certain rooms are incomplete and the photographer is required to return.
In the event that the client/property-owner has to cancel the scheduled session, the Client must inform us within24-hours. We are more than willing to work with you the best we can, as we understand that things come up and may change, but if a property is rescheduled or canceled within 24-hours of the scheduled shoot time, there will be a $50 fee. Any cancellation within 2 hours of the shoot or once the photographer has arrived the client will be subject to 100% of the service amount ordered.
HomeView Media may reschedule/cancel any scheduled services at any time due to an act of God, a force of nature, and/or family emergencies. HomeView Media reserves the right to cancel a scheduled service date/time if travel is required beyond 5 miles during severe weather or major travel issues occur.

Weather Policy:
We shoot in all types of weather. In some cases, though, rain/snow may prevent us from capturing exterior shots. If rain/snow is present and we are unable to shoot because of it the client will be given the option to reschedule at no additional charge.However, the weather should be evaluated several days prior to the shoot to prevent any rescheduling. The weather policy does not cover rescheduling or canceling under 24-hours due to cloudy weather or lack of sun (rain/snow must be present for the fee to be waived). If the client/property-owner cancels or wants to reschedule due to lighting within 24-hours of the shoot, there will be a cancellation/rescheduling fee.

Rush Policy:
A minimum of 72-hours notice is recommended when scheduling a property shoot. Our photography will be delivered within 24-hours, while our video & virtual tour services will be delivered within 48-hours of the shoot unless stated otherwise by the photographer. A request for the media we provide to be completed sooner than the allotted time is subject to a $50 rush fee.

Travel Surcharge:
Properties outside of our base location, Pocono Lake, PA, are subject to a minimum travel fee of $50 depending on the distance. A larger travel surcharge will be assessed for properties significantly out of range. Properties in rural or remote areas may be subject to additional travel fees depending on the extent of the distance from a major paved roadway.

** By hiring HomeView Media to provide Real Estate Media Services, you are agreeing to be bound by these terms and conditions. You are also acknowledging that such an agreement constitutes a binding contract between you and HomeView Media.
**If you do not wish to be bound by these terms and conditions, please do not use the Real Estate Media Services of HomeView Media.
**HomeView Media retains the right to change the above terms at any time without notice.

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